Frequently Asked Questions

If you don’t see an answer to your question, contact a ClickBox customer service
representative by phone 242-804-4296 or email us at hello@clickbox.com.

Deliveries

Smart Lockers

Customer Service

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Other Questions

How soon will my order be available at a ClickBox locker?

The timing of your order being available at a locker is determined solely by the vendor/sender. The exact delivery time depends on a number of factors including how long it takes for the online merchant to package the item and the exact time your order is available for delivery. We are able to provide same-day delivery for vendors located in the same region. You can track the status and location of your order once it’s scheduled for delivery by the vendor with our live package tracker. We do our best to give you an exact timeframe for your delivery process.

How long will my package be held in a ClickBox locker?

All packages will be held in a locker box for 24 hours from the time you are notified that your package is ready to be picked up. The exact expiration of your pick-up time will be included in your email and/or text message confirmation of your delivery.

How long will it take for my package to be delivered to a ClickBox locker?

Once your order/packages are marked for delivery by a sender, your order will be delivered the same day. We will send you a notification when your package is on the way and when it has been delivered to a locker. You can track your packages in real-time here.

I was unable to pick up my package in time, what do I do?

No worries! If you were unable to collect your package within 24 hours we will go back and collect your package and hold it at one of our hub locations for you to come and collect. You can find our hub locations here.

If you need more help with this, give our customer service team a call at 242-804-4296.

How much does delivery to a ClickBox cost?

Use of a ClickBox locker is free, however, there may be an additional charge by a third-party vendor/sender for shipping and delivery, customs fees or VAT.

Something is missing from my package - who do I contact?

If something is missing from your package, please reach out to your vendor/sender first to re-confirm your order and what was sent in your package. We do not repackage your items and collect them directly from the sender/vendor, reseal it unopened with a ClickBox security seal and then deliver it directly to your ClickBox locker.

For further assurance of our security measures, please contact our customer service team.

My order is wrong - who do I contact?

For incorrect orders, please contact your original sender/vendor with your order number. ClickBox does not manage returns.

Can I change to a different ClickBox location?

We are unable to change your locker location once your order has been marked for delivery to a certain ClickBox locker. Please double check your locker location is one you are able to pick up from within 24 hours.

Can someone else collect my package from ClickBox?

Only the person who holds the QR code and PIN sent to you can collect your packages from a ClickBox locker. You will have to share this information with them in order for them to collect your package. Please ensure this person is someone you trust!

Where can I find the code to collect my package?

Once your order has been marked for delivery to a ClickBox locker, we will send you an email and/or text message to alert you. This message will contain your QR code as well as your OTP to collect your order. Simply press start at the locker screen and then scan your QR code at the locker to collect your package/s.

My QR code is not scanning at the locker. What do I do?

If your QR code does not work at a locker you have two options:-

1. You can input the OTP (One time PIN) which will be sent along with your QR code in your delivery notification email or text message. If you are collecting multiple packages, you will need to input the OTP connected with each individual order.

2. If your OTP doesn’t work either, you can call or WhatsApp our customer service at 242-804-4296 for immediate assistance with a new QR code and/or OTP.

How big are the individual ClickBox locker boxes?

Our largest box can accommodate a package that is the height of 17 inches, the width of 15 inches and the depth of 23 inches.

How late are ClickBox locations open?

All Clickbox outdoor locations are open24/7 for your pick-up convenience. For the opening hours of our individual ClickBox pick-up hubs, please click here.

How do I find my nearest ClickBox locker?

You can use our locker locator here to find and get directions to your nearest ClickBox location.

Why isn’t there a ClickBox in my area?

ClickBox lockers are located in over 20locations in Nassau and Abaco with an expansion to the family island sand the wider Caribbean and Latin American regions in 2022. We promise we’re working on putting ClickBox locations in all major areas.

In the meantime, visit our locker locator page to find your nearest, convenient locker location.

How do I get in touch with a customer service representative?

Just like our lockers, our customer service team is available 24/7 to help with anything you need.

ClickBox Customer Service Team

Phone: 242-804-4296

Whatsapp: 242-804-4296

Email: hello@clickbox.com

My package was damaged - who do I notify?

We take this seriously. If the package you received looks damaged or tampered with in any way please take a photo of your package and call or WhatsApp our customer service team right away at 242-804-4296. Or, you can email us at hello@clickbox.com.

Who do I notify about a locker malfunction?

If a locker is malfunctioning please do not try to troubleshoot it. Please call us at 242-804-4296 and we will rectify the problem right away.

I accidentally deleted the text message with my QR code, how do I get another?

No need to panic! If you deleted your text message by accident, we will also send you an email with your package collection information that will contain your QR code and OTP. If you’ve accidentally deleted that as well, you can request a new QR code by contacting our customer service at 242- 804-4296.

How do I get my business connected with ClickBox?

If you are interested in becoming a ClickBox host location or in offering ClickBox delivery and locker solutions to your customers, we’d love to connect and help you get started. Start by filling out the contact form on our business solutions page and a member from our sales team will reach out to you today.

Can I advertise my business on ClickBox lockers?

To advertise your business on an outdoor ClickBox locker, send us an email at hello@clickbox.com.

What is ClickBox?

ClickBox is a pick-up and delivery solution with the largest network of smart lockers throughout The Bahamas. We offer same-day to 7-day delivery to a number of retailers, vendors and private businesses both locally and internationally.

We offer a simple collection process that puts the freedom and convenience of picking up packages in the hands of the customer.

How can I become a ClickBox delivery driver?

You can apply to become a ClickBox delivery driver by sending us an email at hello@clickbox.com with your resume.

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